Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company’s platform comprises of including intelligent virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, AI summaries, Revenue Execution, AI capability, and AI Agents that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
Navigating Disruption | Explore how Five9 balances the double-edged sword of AI advancement—driving premium pricing and new revenue streams while potentially disrupting traditional contact center services in the long term. |
Valuation Opportunity | Analyst price targets range from $29 to $36, with consensus viewing current valuation (11x EV/CY26 FCF) as attractive given Five9's strategic AI positioning and improving profitability trajectory. |
Financial Resilience | Despite projections of slower near-term growth, Five9 demonstrates solid performance with improving profitability metrics, targeting Rule of 40 by 2027 with 10-15% revenue growth and 25-30% EBITDA margins. |
AI-Driven Evolution | Five9 is strategically positioning itself at the intersection of cloud contact center solutions and AI, with enterprise AI revenue growing 32% year-over-year to represent 9% of enterprise subscription revenue. |

Metrics to compare | FIVN | Sector Sector - Average of metrics from a broad group of related Technology sector companies | Relationship RelationshipFIVNPeersSector | |
|---|---|---|---|---|
P/E Ratio | 44.2x | 13.7x | 12.4x | |
PEG Ratio | 0.26 | −1.11 | 0.01 | |
Price / Book | 1.8x | 1.7x | 2.4x | |
Price / LTM Sales | 1.2x | 2.0x | 2.4x | |
Upside (Analyst Target) | 96.7% | 34.0% | 21.4% | |
Fair Value Upside | Unlock | 36.3% | 4.4% | Unlock |