Interactive Intelligence Group, Inc. provides software and cloud services for customer engagement, communications, and collaboration worldwide. It offers Interactive Intelligence PureCloud Engage (PureCloud Engage), an omnichannel customer engagement cloud service for contact centers; Interactive Intelligence Communications as a Service (CaaS), a single-tenant omnichannel customer engagement cloud service for mid-size to large contact centers; and Interactive Intelligence Customer Interaction Center (CIC) on-premises omnichannel customer engagement software suite for mid-size to large contact centers. The company also provides Interactive Intelligence PureCloud Communicate, a communications and collaboration cloud service for enterprises; and Interactive Intelligence PureCloud Collaborate, a collaboration cloud service for enterprises. In addition, it offers servers, media servers, telephone handsets, and gateways; Interaction Edge, Interaction Gateway appliances, Interaction Media Server, and Interaction SIP Station; and professional, support, and education services. The company provides its solutions for use in accounts receivable management, banking, government, healthcare, insurance, manufacturing, outsourcing, utilities, and retail sectors. Interactive Intelligence Group, Inc. was founded in 1994 and is headquartered in Indianapolis, Indiana. As of December 1, 2016, Interactive Intelligence Group, Inc. operates as a subsidiary of Genesys Telecommunications Laboratories, Inc..