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Vodafone and CBA team up to combat SMS scams during holidays

EditorRachael Rajan
Published 12/06/2023, 02:08 PM
© Reuters.

SYDNEY - In a move to bolster cybersecurity, Vodafone (NASDAQ:VOD) and the Commonwealth Bank of Australia (OTC:CMWAY) (CBA) have launched a real-time intelligence-sharing pilot program aimed at disrupting SMS scams, which have been particularly prevalent this year. The initiative comes at a critical time as the festive season typically sees a surge in scamming activities.

Simone Sant from Vodafone highlighted the collaborative efforts of their cross-industry fraud forum in combating scams that have cost Australians a hefty $24.5 million in 2023. The CBA is strengthening its defenses with a national rollout of its Scam Indicator tool, enhanced restrictions on cryptocurrency transactions, and the implementation of in-app caller verification technology to build greater trust with customers during bank calls.

James Roberts from CBA's Group Fraud division emphasized the importance of this partnership in proactively disrupting scams and preventing fraudulent transactions by combining resources from both organizations. Phishing, particularly through messages that mimic legitimate courier or postal services asking for personal information, has been identified as a dominant scam trend.

Both Vodafone and CBA are urging customers to maintain a healthy skepticism towards unsolicited communications and to report any suspicious activity without delay.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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