Earnings call: Quipt Home Medical reports growth despite challenges

EditorLina Guerrero
Published 05/16/2024, 07:33 PM
© Reuters.

Quipt Home Medical Corp (QIPT) announced its fiscal second quarter 2024 earnings, revealing a 10% increase in revenue year-over-year to $64 million and an adjusted EBITDA growth of 14% to $14.9 million. The company saw an 8.1% increase in its customer base, now serving 148,874 unique patients.

Despite the end of Medicare relief and a cyberattack on Change Healthcare (NASDAQ:CHNG), Quipt Home Medical remains on track to achieve 8% to 10% annualized organic growth and has initiated a share repurchase program. The company also maintains a strong balance sheet with a net debt to adjusted EBITDA leverage of 1.4 times.

Key Takeaways

  • Fiscal Q2 2024 revenue rose 10% to $64 million, with adjusted EBITDA increasing by 14% to $14.9 million.
  • The customer base grew by 8.1%, reaching 148,874 unique patients.
  • Quipt Home Medical aims for 8% to 10% annualized organic growth despite the end of Medicare relief and a cyberattack.
  • The company announced a share repurchase program and reported a strong balance sheet with a net debt to adjusted EBITDA leverage of 1.4 times.
  • Free cash flow of 6% to 8% is expected post-CapEx and lease payments.

Company Outlook

  • Quipt Home Medical plans to transition from IFRS to GAAP effective October 1, 2024.
  • The company is focused on driving long-term organic growth and maintaining financial flexibility for acquisitions.
  • Quipt Home Medical is confident in growing net cash flow and generating free cash flow of 6% to 8% after CapEx and lease payments.
  • The company is well-positioned for sustained growth despite fiscal Q2 challenges.

Bearish Highlights

  • The company faced challenges like the end of Medicare relief and a cyberattack on Change Healthcare.
  • The impact of the 75-25 Medicare Advantage change is estimated at 1.5% of total revenue, with quantification made difficult due to data inconsistencies.

Bullish Highlights

  • Quipt Home Medical achieved 6% organic growth in Q2, which is considered a good baseline for the rest of the year.
  • The company has not experienced any major issues within the supply chain environment and has entered the diabetes market with CGM devices.


  • Cash on hand decreased from $18.3 million on December 31, 2023, to $14.6 million on March 31, 2024, attributed to seasonality in collections and the recent cyberattack.
  • The company expects cash collection to normalize in the coming months.

Q&A Highlights

  • Quipt Home Medical is focusing on internal patients and selling into current networks without adding additional sales forces.
  • The company is testing cross-selling CGM products in certain markets and plans to expand this strategy.
  • There are no imminent negotiations or discussions with national payers.
  • A shift from adjusted EBITDA to free cash flow in financial statements aligns with peer treatment.
  • The company is leaning towards a buyback strategy due to trading levels, but also believes in the M&A strategy.
  • The conversion of Humana (NYSE:HUM) members to capitated arrangements is nearly complete.

Quipt Home Medical Corp has demonstrated resilience and strategic focus in its fiscal second quarter of 2024. Despite some headwinds, the company's growth and operational strategies suggest a positive outlook for the future, with a firm commitment to enhancing shareholder value and optimizing operational efficiency.

InvestingPro Insights

Quipt Home Medical Corp (QIPT) has shown promising signs of growth, with a notable 10% revenue increase in Q2 2024. This growth trajectory aligns with an InvestingPro Tip that net income is expected to grow this year. In addition, analysts predict the company will be profitable this year, which is another positive indicator for potential investors.

InvestingPro Data further underscores the company's financial status with a substantial revenue growth of nearly 47% over the last twelve months as of Q2 2024. This is complemented by a healthy gross profit margin of over 72%, suggesting that Quipt Home Medical is efficiently managing its cost of goods sold relative to its revenue.

However, the stock has recently been under pressure, as it is trading near its 52-week low and has experienced a significant price drop over the last week. This could present an opportunity for investors to consider the stock, especially since the valuation implies a strong free cash flow yield, as per another InvestingPro Tip.

For those interested in deeper insights and additional metrics, InvestingPro offers more InvestingPro Tips that could help in making an informed investment decision. Use coupon code PRONEWS24 to get an additional 10% off a yearly or biyearly Pro and Pro+ subscription. There are a total of 8 additional InvestingPro Tips available that could provide further guidance on Quipt Home Medical's financial health and investment potential.

Full transcript - Quipt Home Medical NAQ (QIPT) Q2 2024:

Operator: Thank you for standing by. This is the conference operator. Welcome to the Fiscal Second Quarter 2024 Earnings Results Conference Call for Quipt Home Medical Corp. As a reminder all participants are in listen-only mode and the conference is being recorded. After the presentation there will be an opportunity for analyst to ask questions. [Operator Instructions] We remind you that the remarks today will include forward-looking statements that are subject to important risks and uncertainties. For more information on these risks and uncertainties, please see the reader advisory at the bottom of the company's results news release. The company's actual performance could differ materially from these statements. At this point, I’d like to turn the call over to Chairman and Chief Executive Officer, Greg Crawford. Please go ahead.

Greg Crawford: Thank you, operator and thank you all for joining us on the call. My name is Greg Crawford, and I'm the Chairman and Chief Executive Officer of Quipt Home Medical. Joining me today is Hardik Mehta, our Chief Financial Officer. Quipt Home Medical is a diversified healthcare services company, providing a full spectrum of home medical equipment and services to patients in the home setting across the United States. At Quipt, our model is centered around delivering clinical excellence and we drive this through our patient-centric ecosystem. Leverage in technology-enabled equipment solutions in conjunction with our specialized clinical respiratory programs to effectively treat patients at home in a way that best suits their needs. Currently, respiratory care accounts for approximately 80% of our product mix, demonstrating our commitment to serving the needs of people with pulmonary and cardiovascular diseases. Our core strength is our incredible team, which consists of over 1,200 individuals. With the ongoing dedication to patient care and scale, we’re achieving, we are poised to capitalize on the expanding need for respiratory care delivered in the home setting. This need for respiratory care is driven by an aging population, significant COPD target patient group of over 16 million Americans and a significantly underpenetrated sleep apnea market with OSA impacting 80 million adults across the United States. On this call, we will provide updates on our fiscal second quarter 2024 performance and provide strategic insights into our core business and our new capital flexible allocation strategy. As it relates to our flexible capital allocation strategy, we look at all ways to allocate our capital to promote growth and create value. To this effect we’re pleased to have initiated a share repurchase program through a Normal Course Issuer Bid or NCIB after quarter end for up to 10% of our public float. The NCIB program reflects our continued confidence in our business model, operating cash flow generation and ongoing commitment to create shareholder value and shows our belief that our valuation in the marketplace does not reflect the ongoing strong fundamentals of the business. In fiscal Q2 2024, we saw revenue of $64 million marking a 10% year-over-year increase while maintaining a robust margin of 23.3%. This resulted in an adjusted EBITDA of $14.9 million, representing growth of 14%. Our strategy focusing on generating economies of scale and effective cost management enabled to strengthen our margin profile. While we’re pleased with the overall margin profile and strength of our underlying operations, fiscal Q2 presented us with a range of challenges that we absorbed in the quarter which negatively impacted our financial performance. The end of the Medicare 75-25 relief as of January 1, which had been providing rate relief for certain geographies was discontinued. Although this change is still under legislative review and could return its immediate cessation was a negative impact on the quarter. Also, in certain regions, we experienced withdrawal of Medicare Advantage members due to a capitated agreement engaged on with other providers in the industry. Additionally, the recent cyber-tech on Change Healthcare, which significantly impacted the health care industry hindered the ability to process and build claims in the back-half of the quarter, creating a short-term drag in our cash flow. In real time, we continue to work diligently through this with thousands of times being recently submitted and we expect cash collections to normalize in the coming months as the backlogs of claims are adjudicated and future claims are adjudicated in a timely manner. Despite these setbacks, we have observed several positive trends indicating a recovery path for the remainder of the year. We continue to see strong equipment setups in real time, and there has been no change in the favorable referral patterns in our relationships with health care providers and payers remain solid. Moreover, we’re working diligently to make up for the lost revenue with ongoing organic growth initiatives which we hope will provide benefit in the quarters to come. Our primary objective remains to be at an 8% to 10% annualized organic growth rate, which we believe can be attained with the incorporation of our updated and enhanced capital allocation strategy. Our organic growth strategy remains focused on growing into continuing markets, enhancing cross-selling of our product offerings and expanding our insurance portfolio, which provides a barrier of entry in the marketplace. This strategy has been crucial in our positioning towards achieving our target of 8% to 10% annualized organic growth, reflecting our confidence in our internal capabilities resources and strength of our core business model. Our emphasis on utilizing our current infrastructure and economies of scale to generate margin consistency have been bearing fruit. As we continue demonstrating our ability to drive a strong margin profile in any operating environment, all thanks to a careful and flexible approach to capital management. Our strategy of providing a comprehensive range of end-to-end respiratory solutions with our diverse product mix is critical to sustaining our success and playing a major role in the expansion of our core markets as we carry out our long-term strategic expansion plan. By concentrating on our main sales channels, such as hospital systems and physician offices we can increase overall volume growth which is the main driver of our organic growth. Now I’d like to provide you another real-time update on our sleep business with reference to GLP-1s. Referral patterns for new device setups and replacement supplies remained strong and recent positive data shared from the leading sleep device manufacturer involving 660,000 patients shows those on GLP-1s are 10.5% more likely to start sleep therapy PAP compared to those not on GLP-1s, highlighting their impact on treatment adherence. Additionally, data showed more frequent resupply orders for these patients over 12 months and 24 months. Furthermore, we believe a significant new consumer driven trend that will promote more diagnosis of sleep apnea are tracking wearables. We’re very excited to see one of the largest [phone] (ph) manufacturers in the world receive de novo FDA clearance to screen for sleep apnea on their watch. Our hope is that similar capabilities become available from other major tech companies. We think that the availability of these medications for treatment of obstructive sleep apnea may lead to a rise in the number of cases diagnosed with the illness and a rise in the market demand for PAP therapy. It is significant to remember that 80 million adults in the US have OSA, of whom over 20 million have moderate to severe OSA. Furthermore, it's estimated that 85% of cases of OSA remain undiagnosed and untreated. The total addressable market is extremely large for this segment of patient and allows for multiple treatment modalities. We believe, based on early data and positive developments of more motivated patients entering the health care system as they work towards their health goals, the introduction of GLP-1s can be a tailwind for our sleep business over time. As it relates to the ongoing CID, known as Civil Investigative Demand, I want to note that while we have not received the CID before, companies in our industry are subject to CIDs from time-to-time. And a CID is a request for information which is designed to gather facts that are necessary for regulatory authorities to make an informed decision about whether a violation has occurred. In real time, we continue working in a timely and transparent manner to provide information requested. And at this time, the government has not reached a conclusion that any wrong-doing has occurred. We believe we have effective internal controls around billing and compliance procedures in place and are confident in our practices. Our priority is to resolve this matter as quickly as possible, and we’re working diligently to do so. Turning back to the business. Our approach to managing debt and leveraging our strong balance sheet enables us to pursue strategic initiatives that drive long-term value for our shareholders. As we continue to implement our strategic growth strategy, we are confident in our ability to deliver exceptional patient care, establish strong payer alliances and achieve consistent and sustained growth. With that commentary, I would like to hand the call over to Hardik to discuss our fiscal second quarter 2024 financial results.

Hardik Mehta: Thanks, Greg. On Wednesday evening we announced our fiscal second quarter 2024 financial results representing the three months ended March 31, 2024. Please note that all financial values are in US dollars. Here are some key highlights. The company's customer base increased 8.1% year-over-year to 148,874 unique patients served in Q2 2024 up from 137,748 unique patients in Q2 2023. Compared to 198,101 unique setup deliveries in Q2 2023, the company completed 210,279 unique setups and deliveries in Q2 2024, an increase of 6.1%. This includes 116,023 respiratory resupply setups and deliveries for the three months ended March 31, 2024, compared to 106,486 for the three months ended March 31, 2023, an increase of 9% which the company credits through its continued use of technology and centralized intake processes. Revenue for fiscal Q2 2024 was $64 million compared to $58.1 million for fiscal Q2 2023 representing a 10% increase in revenue year-over-year. Organic growth contributed approximately $6.4 million or 6.5% year-over-year. Revenues for the six months ended March 31, 2024 increased to $129.3 million representing an increase of 31% for the six months ended March 31, 2023. Recurring revenue as of fiscal Q2 2024 continues to be strong and is approximately 80% of total revenue. Adjusted EBITDA for fiscal Q2 2024 was $14.9 million or 23.3% margin compared to adjusted EBITDA for fiscal Q2 2023 of $13.1 million or a 22.5% margin representing a 14% increase year-over-year. Adjusted EBITDA for six months ended March 31, 2024, increased to $30.2 million representing an increase of 37% from the six months ended March 31, 2023 and represents 23.4% of the revenues. Cash flow from continuing operations was $17.1 million for the six months ended March 31 compared to $14.8 million for the six months ended March 31, 2023, an increase of 15.6%. For fiscal Q2 2024, bad debt expense improved to 4.2% compared to 4.3% for fiscal Q2 2023. This exemplifies the company's ability to scale without compromising billing and collection capabilities. CapEx defined as transfers of rental equipment from serialized inventory to fixed assets when we deploy the equipment on patients was 11.2% for the six months ended March 31, 2024. We expect CapEx to stay consistent with the remainder of the year. Operating expenses for the three months ending March 31, 2024 was 48%, which was flat compared to the corresponding period in 2023. The company reported $14.6 million of cash on hand on March 31, 2024 compared to $18.3 million as of December 31, 2023. The decline in cash was due to seasonality in collections and the recent cyberattack on Change Healthcare, which impacted the ability to process and bill claims in the back half of the quarter creating a short-term drag in cash flow. In real time, the company continues to work through this with thousands of claims being submitted and the company expects cash collection to normalize in the coming months, as the backlog of claims are adjudicated and future claims are adjudicated in a timely manner like they have been historically. The company had total credit availability of $39.3 million as of March 31, 2024 with $18.3 million available towards the revolving credit facility and $21 million available pursuant to the delayed-draw loan facility. The company maintains a conservative balance sheet with net debt to adjusted EBITDA leverage of 1.4 times. Our commitment is to ensure long-term value creation for our shareholders. We drive this through our prudent capital management approach that aims to economically scale our business. Our long-term strategy emphasizes maximizing our existing resources including our strong balance sheet, operating strengths, sales capabilities and infrastructure we have built out-to-date. This strategy is particularly centered around long-term stability and resilience as it focuses on building already rock solid foundation from which we grow. Subsequent to quarter end, we initiated a share repurchase program with the initiation of an NCIB. We consider the NCIB as a welcome addition to our capital allocation plan given our ongoing confidence in our business model, future growth aspects, our solid balance sheet and our belief that our current valuation does not accurately reflect the company's fundamentals. As Greg mentioned earlier, in the second quarter we observed the impact of the end of the Medicare 75-25 relief as of January 1, in certain geographies and experience the withdrawal of Medicare Advantage members in certain regions due to the capitated agreements engaged on with other providers in the industry. Despite this, we’re proud of the efforts of our team in mitigating the overall revenue impact and leveraging our strong operating platform to post a consistent, adjusted EBITDA margin profile of 23.3%. We have full confidence in our margin profile throughout the remainder of the fiscal year. Moreover, our priority remains on driving long-term organic growth, which continues to be achieving a target of 8% to 10% on an annualized basis. The company also utilizes free cash flow and non-IFRS measure as a matter of measuring its cash available to pay interest and repay the company's senior credit facility or to make acquisitions. In looking at free cash flow, we define free cash flow as adjusted EBITDA less capital expenditures both in cash and those financed through equipment loans and repayment of leases. In fiscal Q2, we had $5.9 million of free cash flow or 9% of revenue prior to interest expense and working capital adjustments outperforming expectations. On a go-forward basis, we continue to anticipate 6% to 8% free cash flow following CapEx and-or lease payments, but prior to any payments relating to debt service and acquisition price payable. We see this as our baseline scenario going ahead. With the long-term objective of improving on this as we continue to expand our business. We’re confident in our ability to grow our net cash flow, inclusive of our CapEx needs. Our robust balance sheet with $32.9 million in cash and revolver availability puts us in an exceptionally well-positioned to navigate through an environment of high interest rates and to strategically pursue both organic and strategic inorganic growth revenues. With a prudent leverage ratio of 1.4 times we are strategically positioned to utilize a balanced mix of debt and cash, reflecting our commitment to a disciplined approach to growth. Maintaining our capital allocation discipline is crucial to our continued financial success and we will continue to adhere to our strict approach. Lastly, I’d like to highlight an upcoming change related to financial reporting to our investors. The company has determined that it no longer qualifies as a foreign private issuer, and as a result, effective October 1, 2024 the company will transition from international financial reporting standards aka IFRS, to US Generally Accepted Accounting Principles aka GAAP. This means starting with our fourth quarter of fiscal 2024 and our auditor financials for the year ending September 30, 2024, the financial statements will be prepared under US GAAP. It also means that effective October 1, 2024, the company will be subject to the same reporting and disclosure requirements applicable to domestic US companies and the company will be required to file periodic reports and financial statements with the SEC on Form 10-K and Form 10-Q, as applicable as well as filing current reports on Form 8-K. We are looking forward to this transition as we believe it is important to align our accounting standards with the geography of our operations being all within the United States, as well as improving comparability to our peers in the industry. Thank you. And with that update, I will turn the call back to Greg.

Greg Crawford: Thanks, Hardik. Our investment in creating operational efficiencies is essential to our overall strategy. By automating key processes and enhancing our operational infrastructure, we aim to boost productivity, reduce costs and improve patient outcomes. This focus on generating efficiencies not only supports our long-term organic growth objectives, but also ensures we remain competitive and agile in our markets coast-to-coast. By optimizing our workflow procedures to generate tangible benefits and eliminate friction points, such as throughout our billing and collections department, we have seen a notable decrease in our bad debt expense and an increase in our net cash flow. Our expanded market share and overall reach allows us to take advantage of economies of scale within the business to drive margin growth and free cash flow generation. And looking at our core growth strategy, we are focused on driving long-term organic growth, enhancing our cash flow generation and margin profile, as well as retaining our financial flexibility that allows us to seize opportunities as they arise. First, we are driving long-term organic growth by leveraging our unique market positioning in clinical respiratory care. Our objective of 8% to 10% annualized organic growth will be supported by an expanding need for home delivered respiratory services driven by an aging population, significant COPD prevalence and an underpenetrated sleep apnea market. The core path is through market expansion and sales initiatives as we are continuously exploring opportunities to broaden our product portfolio, cross-selling of our end-to-end product solution and penetrating new markets. Our targeted initiatives aimed to drive volume-based growth through enhanced sales efforts, deepened relationships with health care providers and payers and gain access to desired geographic areas. As it relates to cross-selling opportunities, we’re strategically expanding our product offering by entering the diabetes market segment, including CGMs and related supplies. This represents a significant opportunity to enhance our value to our existing patient base. This initiative allows us to address an unmet need within our patient base without necessitating any increase in SG&A expenses. This addition to our portfolio presents a promising avenue for our sales team to cross-sell new products, leveraging their established relationships and familiarity with the needs of our patients. This move not only bolsters our product offering but also strengthens our position, as a comprehensive care provider in the home medical equipment ecosystem. The diabetes patient population is very complementary to our existing patient population. And looking at sleep apnea patients, clinical research shows that as many as 48% of people diagnosed with type 2 diabetes have also been diagnosed with sleep apnea. Second, we are focused on generating economies of scale and continued margin improvement by streamlining operations as we reach critical scale and optimizing our cost structure we aim to enhance our margins and overall cash flow. This will allow for reinvestment into growth initiatives and help achieve positive cash flow generation. Furthermore, we are focused on promoting long-term adoption of e-Prescribe in our industry and have positioned ourselves well with our investment in this area in fiscal 2023. Electronic prescribing is essential to the industry. And as the technology can serve to boost productivity, cut down on errors, boost compliance and improve patient outcomes. As of now, less than 5% of our orders come from e-prescribe and we anticipate this will grow significantly over time, giving us an opportunity to improve the patient prescriber and provider experience by eliminating inefficiencies and reducing paperwork. Our automated resupply platform is another excellent illustration of how we use technology. It not only helps us achieve higher margin recurring revenue and organic growth, but it also offers us significant revenue synergies when we make strategic acquisitions. The resupply program also plays a crucial role in extending the patient life cycle with us, as well as driving compliance rates and long-term adherence to the therapy, which all benefits the patient. Third, our focus is on financial prudence and flexibility allows us to allocate capital towards synergistic acquisition candidates as they meet our stringent criteria. Since 2018, we have successfully integrated 19 acquisitions totaling more than $150 million in revenue. Our disciplined approach to debt management, strategic investments in our operating platform and market expansion will support our long-term objective of positive net cash generation and modest leverage, enhancing our ability to invest in synergistic acquisition opportunities as they arise, focused on enhancing our go-to-market strategy centered around our end-to-end respiratory offering. Despite quadrupling the size of the business since 2019 in terms of revenue and adjusted EBITDA, as well as the continuous growth of our key operating metrics, our current public valuation represents one of the lowest multiples we have traded at in the last five years. Given the overall strong fundamentals of our business in real time, and that disconnect, we announced NCIB as an additional avenue to consider deploying capital that will allow us to enhance shareholder value opportunistically. Moreover, we are actively engaging with investors from the United States and Canada to discuss our long-term growth objectives and expect to be very active meeting with investors throughout 2024. Our strategic emphasis on organic growth supported by our disciplined approach to synergistic acquisitions positions us well for sustained success. Our ability to leverage internal resources and operational efficiencies, underscores our commitment to building a resilient and scalable business model. As we continue to navigate the operating environment, our focus is on our flexible capital allocation strategy will remain central to our efforts to deliver value to our shareholders. In summary, while fiscal Q2 posed several challenges, the underlying strength of our market positioning, scaled operational platform and the resilience of our business model are clear. Quipt Home Medical is well-positioned to overcome these temporary setbacks and achieve the sustained growth path we have laid out. We appreciate the continued support of our investors as we navigate these challenges and are extremely well-positioned to seize the opportunities for further expansions. Finally, I want to take this chance to thank the entire Quipt team once again for their tireless work and our stakeholders for their continued support.

Operator: We will now begin the analyst question-and-answer session. [Operator Instructions] The first question comes from Richard Close with Canaccord Genuity. Please go ahead.

Richard Close: Yes. Thanks for the questions and good job on the margins, given some of the headwinds. With respect to 75-25 and that going away, I guess I was a little surprised in terms of based on some of the past commentary I believe it was going to be minimal to the business. So since it was called out, is there any way you can quantify the impact 75-25 had in the second quarter? And how we should be thinking about that factoring into, I guess the remaining months of calendar '24 until that's lapped. That would be helpful.

Hardik Mehta: Yes, sure. Thanks Richard. This is Hardik. Based on our estimates back in the early 2024 when we were expecting this to our current -- the Congress was not going to approve it. We estimated that the impact of 75-25 was going to be around 1.5% of our total revenue. As far as what was the actual -- so that was our estimate that was our internal working that we were working off. As far as the actual impact in Q2 as it relates to that -- that's a little tough one for us to include because the data is very consulted given what happened with Change Healthcare and everything because the claims are not going through and there is – [your ends] (ph) are not coming in, which would allow us to quantify better. So that is something we are also kind of eagerly waiting as some of those things resolve and we get good data coming out of our -- from the claims that we have submitted. So -- but that was our estimate back in January, February time frame when we kind of thought that Congress is not going to act on it.

Richard Close: Okay. And was that 1.5% you provided an 8% to 10% organic growth target, I guess was the 1.5% headwind on 75-25 contemplated in that 8% to 10% number?

Hardik Mehta: Not fully. No we were anticipating some of the Medicare advantage going away in that 8% to 10% number, the 75-25, we were hopeful that at the time from our networking with the Congress was at the time was that it would most likely be included in one of those things. Now I do want to say like since we are talking about revenue, I mean we do believe that this seems to be a good baseline, but at least a good bottom at this point for the rest of the year. I don't think we see further decrements from here. I think, you've taken whatever the maximum hit it was.

Richard Close: So the 6% organic growth is a good baseline? Is that what you are saying?

Greg Crawford: Yes. Well, I think what we are saying, this is Greg -- and this revenue and that we reported this quarter here is a good baseline in that to start factoring what the additional organic growth been which historically in that has been around that 8% or so.

Richard Close: Okay. And then on the supply chain, just really quick. ResMed talked about some Red Sea headwinds adapt took a pretty conservative stance with respect their second quarter, I guess, sleep resupplies based on some supply chain. Can you just talk about your thoughts on the current supply chain environment, whether you are seeing any impacts or anything to be aware of?

Greg Crawford: As it relates to devices and that -- we haven't seen any supply chain issues or any back orders or anything on the disposable supplies and that we have seen a slowdown in shipment in that? Just maybe things going from three day to four day delivery time in that up to a week, 10 days or so, but nothing that's really kind of delayed. So we just had to kind of preplan out a little better than we have historically and that kind of going back to when we had the pandemic, we were really kind of preplanning rather than historically in that in this industry and that we've brought -- we brought things in kind of just in time.

Richard Close: Okay. And my final question with respect to obviously some balance sheet impact, cash flow impact from Change and that's going to take a while to work out, any more details in terms of how you think about the timing of -- as you see that normalize or coming back to normalized levels?

Hardik Mehta: Yes. So we have been actively working on an alternative exchange and stuff like that. So -- and we've made some decent progress here in the month of May, pretty much starting second half of April, and we expect to at least resolve the claim -- the dropping the claim issues here over the next 15 days to 35 days. Hopefully, from that point onwards, it would be kind of business as usual. There would be a backlog that we would have to kind of process and stuff like that. But we are hoping that at least by June, the process is starting to work like it has and then there would be some kind of backlog to recover from in terms of collections and getting those [post-end] (ph) claims secondary and patient invoices going out.

Richard Close: Okay, thank you very much. I will jump back in the queue.

Operator: The next question comes from Doug Cooper with Beacon Securities. Please go ahead.

Douglas Cooper: Hi, good afternoon, gentlemen. A couple of things. First of all, I just want to clarify something Hardik that you said for patient CapEx. You said 11.2%. Is that 11.2% of revenue, so $7.2 million, roughly?

Hardik Mehta: Yes. I mean if you look at -- yes, the patient CapEx is actually one of our items on balance sheet, right? Yes, that's right. That's about right.

Douglas Cooper: Okay. Okay. So the resupply program --.

Hardik Mehta: It's $7.114 million. Just to be precise, $7.114 million as part of our footnotes.

Douglas Cooper: $7.114 million. Okay. And that's versus -- I think that's versus last year, if my numbers are correct where did I put it here, 7.9%.

Hardik Mehta: 7.9% that's right, that's right.

Douglas Cooper: Okay. Okay. The resupply program. Can you talk a little bit about how that contributed in the quarter in terms of how many resupply patients do you have and what the resupply revenue was in the quarter?

Hardik Mehta: I mean we don't really break down our revenue by segment. But I think resupply trended very similar to the rest of our revenue. We were coming up a really, really strong quarter in December. We're anticipating that this quarter was going to be just looking at quarter-over-quarter shy for just two reasons, one, there was seasonality that these are the months of deductible typically this month or the first quarter -- the first calendar quarter, we tend to see the supply dip a little bit. So that did occur. And just looking at quarter-over-quarter, December is usually a very strong quarter and this last December was an extremely strong quarter for us. And so we did see some quarter-over-quarter decline when it comes down to resupply for those two reasons. And then the third reason we saw some decline was just whatever we are talking about the Change Healthcare overall. I think there was some decline related to that. We didn't see a lot more -- we didn't see a ton of decline as it relates to Humana or the Medicare Advantage but just these three factors.

Greg Crawford: Yes, year-over-year, and that we [actually] (ph) have seen an increase year-over-year, but the -- our fiscal Q1 was so strong and that the fiscal Q2 just did not -- wasn't going to beat that.

Douglas Cooper: Okay. Okay Greg, just on the -- you talked about the diabetes opportunity or your initiative in the diabetes. Can you maybe just expand on that a little bit about this is an organic strategy. You're moving into the diabetes. What exactly -- are you going to be selling strips or what exactly you're going to be doing?

Greg Crawford: Yes, we're going to start providing in that the CGM and supplies in that to patients. We've already started in some territories and have had some positive results and we are in the process this quarter here of kind of rolling it out to the sales team across the entire organization.

Douglas Cooper: Okay. What do you think the impact would be this year from that initiative? And what kind of margin profile does diabetes, I'm assuming is a little bit lower margin profile than [3] (ph)...

Greg Crawford: Yes, absolutely. And that it's hard to put a number on it right now because we just don't know how successful we're going to be on the sales side. I think that's something we'll be able to speak to probably in the coming quarters and we'll talk about. As far as the margin in that, it's probably in the 15%, 16% range or so. But just remember, there's no CapEx or anything with that. And then it's a lot of drop-ship.

Douglas Cooper: So the 15% to 16% gross margin that would basically fall unencumbered to EBITDA what I'm hearing kind of [indiscernible].

Greg Crawford: Correct. Yes.

Douglas Cooper: Okay. And so you have relationships with suppliers now and so forth. So there's no real CapEx involved to get into this business, right? And is there any acquisition opportunities in this?

Greg Crawford: Yes, there could be. Those are things historically that we've passed on in the past in that. But just based off the early results that we're kind of seeing for the demand just went within our own patient ecosystem and that looks pretty positive trend and that going into the back half of the calendar year.

Douglas Cooper: Okay. I'll say pretty competitive market. I would think it's a well-established market, the GLP-1 which is obviously designed specifically for diabetes in the first place. What impact is that having on the diabetes market?

Greg Crawford: Yes. I mean right now, we are just focused on our internal patients and then kind of selling into our current networks. We don't have any information as it relates in that or any experience, I should say, as it relates to the GLP-1s and what it's doing to the CGM market. We just know that -- we get a lot of requests in that for the CGM supplies within our current system. And then we also started receiving a lot of referrals. I think that kind of prompted us in that to kind of enter that market.

Hardik Mehta: I think Doug, for us it is really ground zero, right? So we don't really get -- it's not like we have an existing base and the GLP-1 is taking away from it. I think for us, it's really growing into an untapped cross-selling opportunity with our existing patient company.

Douglas Cooper: Right. But just to be clear, I'm assuming these patients are getting their supply somewhere else right now, but maybe it's just an ease of use to get them from a 1 stock provider?

Greg Crawford: That's part of it. Yes. Yes, yes. But we're also receiving new referrals. Yes.

Douglas Cooper: From fresh diagnosis, for example.

Greg Crawford: Yes. Yes. Yes. Brand new patients.

Douglas Cooper: Got, it. Okay. Great thanks very much gents.

Operator: The next question comes from Bill Sutherland with The Benchmark Company. Please go ahead.

Bill Sutherland: Thank you. Hey Greg or Hardik. I was kind of interested in your initiatives, Greg, to pick up the organic growth a bit? As you pointed out the cross-sell with diabetes and expanding markets. I wonder if you could provide color there and maybe plans with the sales force?

Greg Crawford: Yes, sure. And that's on the diabetes side, that we started kind of testing in that in fiscal '23, certain markets in that to see how well we could do with the CGM because that's where the demand was coming. So the early signs in that have looked pretty good for us. So now we're in the process of expanding that around the rest of the company. As far as the rest of the sales team in that, I mean, we continue to add to our sales team and expect that to continue throughout the year. And that's what's kind of driving a lot of the growth in that, that we are seeing on the organic side as been into either new continuum areas or also supplementing that in certain regions and that where they potentially don't have clinical coverage in that. So we might have somebody selling just basic home medical equipment. But not selling the clinical respiratory such as our events and our percussion vest and other related items.

Bill Sutherland: Okay. Is there -- I'm sure you have ongoing negotiations or discussions with national payers all the time. Is there anything kind of you think reaching some sort of conclusion for you?

Greg Crawford: Nothing imminent at this point.

Bill Sutherland: Okay. And then last for me I guess, with the buyback in place, fair to say that capital deployment is going to be leaning towards that and not so much in the M&A?

Hardik Mehta: We wouldn't say leaning towards that. I think we -- I mean, at the end of the day, goal is to create shareholder value, whichever way the shareholder value gets created, right? And we believe at the levels that we were trading that having that opportunity and option to do so make the more sense. So we still believe in the M&A strategy. We still believe in the inorganic growth part of the strategy and that hasn't -- that opinion hasn't changed, so that focus hasn't changed. I just wanted to have more optionality given where the shares were trading.

Bill Sutherland: Okay, thanks for the color guys.

Hardik Mehta: Thank you.

Operator: The next question comes from Rahul Sarugaser with Raymond James. Please go ahead.

Rahul Sarugaser: Good morning Greg and Hardik. Thanks so much for taking our questions. So I may have missed before, we noticed that there's a new exhibit in financial statements talking about free cash flow, the shift from adjusted EBITDA to free cash flow. We see -- given that adjusted EBITDA is generally a proxy for cash flow. Could you maybe give us a little more color as to the spread there between the $15 million that we've seen adjusted EBITDA around $6 million we see in free cash flow. And also maybe you can give us a little more color relative to your peer set if possible. Thanks.

Hardik Mehta: I didn't get the last part. What was the last sentence, please?

Rahul Sarugaser: And also how the -- how your peers likely treat this -- do this treatment?

Hardik Mehta: Yes, sure. So I guess it was a kind of a recurring question over the years in terms of where is CapEx? And how does that relate to EBITDA, looks like our peers have modeled it this way. So we were quite frankly trying to give a peers-to-peer comparison here by presenting the information the way we presented at this time. This information has always been in our financial statement under our PP&E, where every quarter we kind of publish whatever PP&E additions have been. And over the years, over every single -- pretty much on every single conference call, this topic comes up and we do say one of the best and most conservative way to look at our business would be to take EBITDA less patient CapEx. I mean that is the most conservative way of looking at this business if somebody was trying to get through a cash flow number. And that's kind of what we attempted to do since that was a recurring question. And I think, as far as how do our peers trend, I would say the trend very similar. We -- I mean there's always nuances around how others are doing that accounting and reporting. So we kind of then do not comment on that. But it seems to us that it would be comparable.

Rahul Sarugaser: Perfect. Thanks Hardik, that’s really helpful. That’s all from me today.

Operator: The next question comes from Justin Keywood with Stifel. Please go ahead.

Justin Keywood: Good morning. Thanks for taking my call. I just want to circle back on the commentary around revenue and growth. If I interpret it correctly should we expect this year to be more or less steady on the revenue given the offsetting headwinds and tailwinds?

Greg Crawford: Well, we would expect the revenue in that -- this to kind of be the baseline in that to go forward for the rest of fiscal '24 that we would get back to our historic 2% sequential quarter-over-quarter growth.

Hardik Mehta: Yes. So I guess what we were -- I think put differently, this is -- I think this seems like from a dollar number perspective, this seems like a baseline dollar for the quarter. I think from here on what we should hopefully see organic growth quarter-over-quarter, like how we have done in the past.

Justin Keywood: Okay. And then I assume some of these headwinds are impacting the smaller operators in the DME space in a more profound way. Is that an opportunity to win market share or potentially acquire some of these operators at very favorable multiples?

Hardik Mehta: We are seeing some increased inquiries -- sell-side inquires inbound sell-side inquiries over the last month or so, does that necessarily translate into better valuation? I couldn't speak to that right now. Is it because of the headwinds, I couldn't speak to that, but we are seeing some more inbound sell-side inquiries.

Justin Keywood: And finally any initiatives as far as cutting costs to improve margins? Or do you feel like you have a good baseline here to leverage our growth going on -- going forward?

Greg Crawford: Yes. We think we're built in that to continue to grow. I think that's why you -- even despite the decline in revenue, you are still seeing very strong margin in that. I mean, if we would have the additional revenue, you probably would have seen margin maybe 24% plus or so. I think one thing historically and that we've got a history of is delivering strong margin. So we would expect that to continue in that throughout the rest of fiscal 2024.

Hardik Mehta: Yes. And I think I will just add to what Greg said. Put differently I think we are still staffed to grow. And as far as the growth keeps coming in I think we would be staffed that way, and our margins will reflect the way it is right now, if you are asking the blend question, do you have -- if it does not, do you have the opportunity to maintain it and cut cost? And yes we would react to whatever is required and we would try to maintain the margins.

Justin Keywood: Thank you for taking my questions.

Operator: We have a follow-up question from Richard Close with Canaccord Genuity. Please go ahead.

Richard Close: Yeah. Thanks for the follow-up. I have a couple here. With respect to diabetes, Adapt was in that business a little bit earlier, and they've been encountering some headwinds as like reimbursement on CGM shifted over to the pharmacy channel from the medical DME channel. And I guess, I'm curious how you are thinking about that? And then are you adding sales force with diabetes?

Greg Crawford: Yes. To answer the second part of that, we are not adding any sales in that -- this is just going to sell right into our current referral sources in that with the current sales team. For us, we just kind of look at this. This is an opportunity in that to serve the patients that we currently have along with the referral sources. The customers are coming to us and so are the referrals and they are asking us to provide this to the patient in that. That's what's kind of prompted us in that to bring this into the product line.

Hardik Mehta: To comment on our competitors, but they have -- I mean, this was a big part of what they did. Obviously, there was a lot of M&A activity around that part -- and it might have got complex, right? And I think, our approach is to keep it very simple here. It's one more product that we would process. We are not putting an enormous amount of inertia or capital behind this. I think, it is just one more thing that you do when you are in this industry, and it is just more like cross-selling for lack of a better word.

Richard Close: Yes. Okay. I appreciate that. And then with respect to Humana and the capitated arrangements. Are all those members -- you won't see any additional impact here in upcoming quarters. Is that pretty much all done at this point?

Greg Crawford: I wouldn't say the conversion is done, but from a revenue perspective in that everything has relatively rolled off and that we've still got a handful of patients to roll off in a couple of states, but it's nothing material. And so they stopped paying us anyway.

Richard Close: Okay. Thank you.

Operator: This concludes the question-and-answer session. I would like to turn the conference back over to Mr. Crawford for any closing remarks. Please go ahead.

Greg Crawford: Thank you operator, and thanks everyone for joining us today. As always you can find us on the web at quipthomemedical.com, where we will be posting a transcript of this call and also our updated investor deck. Thank you and have a great day.

Operator: This concludes today's conference call. You may disconnect your lines. Thank you for participating, and have a pleasant day.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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