MELVILLE, N.Y. - Verint® (NASDAQ: VRNT), a company specializing in customer engagement, announced today the integration of its Verint Open Platform with the Webex App Hub to enhance data management in Webex Contact Center.
This partnership with Webex by Cisco (NASDAQ:CSCO) aims to streamline customer experience (CX) automation by centralizing behavioral data, which includes customer interactions and workforce data across all touchpoints with a brand.
The unified data hub is designed to break down data silos, allowing for easier access to valuable business insights. The integration is expected to enable employees, managers, and supervisors to utilize real-time data to improve performance against customer expectations.
Jono Luk, Vice President of Product Management at Webex by Cisco, highlighted the importance of secure and accurate real-time data for organizations to meet customer expectations. Verint's Data Hub, now accessible through Webex Contact Center, is positioned to enhance customer engagement across all business areas.
John Bourne, Senior Vice President of Global Channels and Alliances at Verint, emphasized the significance of bringing CX automation to the Webex App Hub. According to Bourne, the interoperability with Webex will help brands leverage customer engagement data for strategic advantage.
Verint's platform is built with artificial intelligence and data at its core, offering flexibility and compatibility with enterprise ecosystems. This integration is part of Verint's ongoing efforts to provide open customer engagement solutions to over 10,000 organizations worldwide, including many Fortune 100 companies.
Webex by Cisco is a leading provider of cloud-based collaboration solutions, focusing on inclusive experiences through AI and Machine Learning. Verint continues to be recognized as a Great Place To Work® and remains committed to elevating CX and reducing operating costs for iconic brands.
This collaboration is based on a press release statement and aims to provide a more efficient, data-driven operation for businesses leveraging Webex Contact Center services.
InvestingPro Insights
As Verint® (NASDAQ: VRNT) takes significant strides in enhancing customer engagement through its integration with Webex, the company's financial health and strategic moves are crucial for investors to consider. With a market capitalization of $1.94 billion and a forward-looking approach to CX automation, Verint is positioned for strategic growth in the customer engagement sector. Recent real-time data from InvestingPro indicates that Verint has a P/E ratio of 112.41, which reflects investor expectations for future earnings growth, especially considering the company's integration initiatives with Webex.
An InvestingPro Tip highlights that Verint's management has been aggressively buying back shares, a sign of confidence in the company's future and an action that can often lead to increased shareholder value. Additionally, Verint's high shareholder yield is a promising indicator for investors seeking companies with potential for capital returns.
InvestingPro Data reveals a gross profit margin of 70.34% for the last twelve months as of Q4 2024, demonstrating Verint's efficiency in generating profit from its revenues. Moreover, the company's revenue growth for the same period stands at a modest 0.9%, with a more significant quarterly revenue growth of 12.22% in Q4 2024, suggesting a positive trajectory in its financial performance.
Investors interested in deeper insights can find additional InvestingPro Tips for Verint, including expectations for net income growth this year and a total of 13 more tips available at https://www.investing.com/pro/VRNT. To access these valuable insights, use the coupon code PRONEWS24 to get an additional 10% off a yearly or biyearly Pro and Pro+ subscription.
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