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Facebook agrees to audit its hate speech controls

Published 06/30/2020, 10:06 AM
Updated 06/30/2020, 12:20 PM
© Reuters. FILE PHOTO: A Facebook logo is displayed on a smartphone in this illustration

By Sheila Dang

(Reuters) - Facebook Inc (O:FB) said on Monday it would submit itself to an audit of how it controls hate speech in a bid to appease a growing advertising boycott of the platform, as it prepared to address a group of advertisers on Tuesday.

The move comes as major advertisers such as Unilever (L:ULVR) and Starbucks (O:SBUX) have signed on to the "Stop Hate for Profit" campaign started by U.S. civil rights groups, which urges brands to pause their Facebook ads in July to pressure the social media giant to do more to take down hate speech.

Media Rating Council (MRC), a media measurement firm, will conduct the audit to evaluate how it protects advertisers from appearing next to harmful content and the accuracy of Facebook's reporting in certain areas.

The scope and timing of the audit were still being finalized, Facebook said.

Facebook hosted a call with advertisers on Tuesday, which included Carolyn Everson, Facebook's vice president of global marketing solutions, Guy Rosen, vice president of integrity, and Neil Potts, public policy director.

The executives told the group Facebook would include a new data point about the prevalence of hate speech in its Community Standards Enforcement Report, which details how the company takes down content that violates policy, said Barry Lowenthal, chief executive of ad agency The Media Kitchen, who attended the call.

Lowenthal said while he believed Facebook had taken many steps toward tampering down hate speech, the problem has become so large that it may require more drastic measures to fix.

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"Maybe they should hit pause on the platform entirely," Lowenthal said, whose agency works with clients like Vanguard and Loews (NYSE:L) Hotels. "How much more can society handle?"

Ford Motor Co (N:F) and Coca-Cola (N:KO) are among companies that said they would pause advertising on all social media platforms for at least 30 days.

Facebook announced last week it would label "newsworthy" content that violates its policies, but the move failed to satisfy organizers of the boycott, who plan to call on more global advertisers to join the campaign.

Latest comments

Facebook need to close those accounts that belong to communist propaganda campaign
Why On Earth are they Excited to flaunt harmful content that Violates their policies in the First place
Why does mark zucker Selectively pick-and-choose, WHO he allows harmful content from and who he doesn't. Some questionable things that don't violate any policies, he chooses to take down, Yet, Some Racist speech, from some people, he Allows up.
Who decides and how? Is FB to come up with an universal moral guideline? This won’t end or reduce hate speech. It will just evolve into something unprovable & subtle, which runs the risk of even more wider acceptance by those gullible and secluded. A better way is to strengthen messages around being open minded, accepting, loving, respect, etc..
Why is Applying a little bit of common sense so hard to get a handle on?
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