On Friday, NatWest Group PLC announced that it had resolved a technical glitch with its cash deposit machines, which had resulted in some customers reporting missing funds from their accounts. The issue had been a concern for many who feared they would accrue fees due to their accounts being overdrawn as a result of the problem.
Throughout Thursday, several customers took to social media platform X, formerly known as Twitter, to voice their concerns. Some reported that money they had deposited into their NatWest accounts was not reflecting in their account balance. Others expressed worries about potential overdraft fees due to the issue.
In response to these concerns, NatWest confirmed on Thursday that the problem originated from an "ongoing incident with our cash deposit machines". The bank had initially anticipated that all transactions would be visible by Friday morning. However, later on Thursday, it stated that it was "unable to confirm a timescale" for when the issue would be completely fixed.
In a statement released early on Friday, a spokesperson for NatWest told the PA news agency that the issue had been resolved. "Cash payments to a small number of accounts have been delayed," the spokesperson acknowledged. "The issue is now resolved and customer accounts are being updated. No customer will be left out of pocket as a result."
During the incident, NatWest had been actively replying to individual users on X, assuring them that balances would be corrected once the issue was resolved. The bank also advised customers who had gone overdrawn due to the problem and saw any charges applied to their account to contact customer services.
While it remains unclear when exactly the issue started or how many people were affected, NatWest's swift action and communication helped alleviate customer concerns and ensure a prompt resolution to the problem.
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