NEWARK, Calif. - Concentrix Corporation (NASDAQ: CNXC), a prominent global customer experience (CX) solutions provider, today announced the appointment of Ryan Peterson as Executive Vice President and Chief Product Officer.
Peterson, who recently served as a Global Leader at Amazon (NASDAQ:AMZN) Web Services, will be responsible for steering the company's product innovation, focusing on generative AI (GenAI) powered solutions.
Ryan Peterson joins the Concentrix Global Executive Team and will report directly to President and CEO Chris Caldwell. His role will involve the design, development, and deployment of products aimed at enhancing client experiences and improving productivity for Concentrix's global workforce.
Peterson's background includes significant growth achievements in his previous roles at Amazon Web Services, particularly with the Amazon Connect (CXE) application and the AWS Storage division. His experience extends beyond a decade in data management companies, a key area for deploying AI technologies.
Caldwell expressed enthusiasm for Peterson's addition to the leadership team, highlighting the potential for accelerated innovation and scaled solutions within the company. Peterson himself commented on the opportunity to combine technology and human insight to deliver superior CX solutions for leading companies.
The hiring comes as Concentrix continues to expand its capabilities and product portfolio, leveraging its expertise in customer insights and proprietary data. The company operates across more than 70 countries, offering services in various industry verticals and operating under the trade name Concentrix + Webhelp.
This appointment is part of Concentrix's ongoing strategy to enhance its position in the CX industry by integrating advanced AI solutions into its services. The company's focus on innovation and product development is expected to contribute to its future growth and efficiency.
This news is based on a press release statement.
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