Stick em’ up! Bank robbery drills in the metaverse
The Bank of America (NYSE:BAC) (BoA) is mixing a virtual reality (VR) metaverse and artificial intelligence (AI) to train new employees on everything from handling angry customers to bank robberies.
On July 13, Bloomberg reported that the bank’s 2,000 new hires undergo a week-long training regime that includes slipping on a VR headset to practice responding to a variety of simulated situations.