How to wind down a prop firm’s operations the Right Way: Lessons from FundingTicks

FundingTicks is a strong example of what it looks like to wind down operations with integrity, placing traders first, communicating clearly, and ensuring every user is treated with fairness and respect.

This is a story of responsibility.

1) winding down a Business Doesn’t Mean Abandoning Your Customers

FundingTicks approached its wind-down with a clear principle: customers should never carry the burden of internal business decisions. That’s why the process was handled in a way that prioritized users from the very beginning.

2) Refunds and Rewards Were Treated as a Commitment, Not an Option

When a business winds down, the most important question for users is simple:
 “What’s next? Where can I address my concerns?”

FundingTicks made sure there was no confusion. All eligible users were refunded and paid, and handled in a structured and transparent way.

Instead of leaving traders hesitant or worried, FundingTicks ensured that users had access to clear summaries and detailed breakdowns through their dashboard, so they could verify everything for themselves.

3) A Proper Winddown Is Built on Transparency and Structure

FundingTicks demonstrated what “doing it right” looks like by ensuring:

a. Eligibility criteria were defined and consistently applied.

b. Rewards and refunds  decisions were based on account status at the cutoff time.

c. Processing was handled in good faith, with proper verification steps.

d. Users had access to full breakdowns and clear confirmation steps.

This isn’t just good operational practice, it’s what protects traders and preserves credibility.

4) How you exit is just as important as how you enter.

By refunding users, paying reward splits, and treating traders with respect and as a whole throughout the process, FundingTicks proved that accountability matters, especially in the final chapter. In simple words, FundingTicks has set a benchmark for the prop firm industry of how to both operate or wind down a firm.

And with $30 million in rewards paid to traders, FundingTicks leaves behind more than a closure announcement. It leaves behind a legacy of contribution, fairness, and responsibility.