ShoreTel, Inc. provides business communication solutions for small and medium sized businesses in the United States and internationally. The company offers various solutions, such as ShoreTel Voice Switches; ShoreTel Service Appliances for messaging, conferencing, and collaboration applications; ShoreTel Director, which enables IT administrators to view and manage the entire system from various locations using a single application; Small Business Edition 100 for smaller businesses; and ShoreTel IP Phones. It also provides ShoreTel IP Telephony solutions; ShoreTel Unified Communications, which enable the integration of IP telephony solutions with messaging, mobility, presence, desktop collaboration, and video; ShoreTel contact center that enables organizations to route contacts to appropriate agent in a multisite contact center; and custom application development and integration services. In addition, it offers standard and custom software development services; system design and installation services; training services, including certification programs; and technical support services, such as Web-based access support services and tools, access to technical support engineers, and hardware replacement, as well as software updates and monitoring capabilities. It serves a range of vertical markets, including professional services, financial services, government, education, health care, sports and entertainment, manufacturing, non-profit organizations, and technology industries through a network of approximately 1,100 resellers and value-added distributors. ShoreTel, Inc. founded in 1996 and is headquartered in Sunnyvale, California. As of September 25, 2017, ShoreTel, Inc. operates as a subsidiary of Mitel U.S. Holdings, Inc.