Milacron Fuses Aftermarket Spare Parts & Service Offerings

For customers’ convenience, Milacron Holdings Corp. (NYSE:MCRN) announced to combine its aftermarket spare parts and service offerings into the One Milacron Lifecycle Advantage, supported with major investments.

Milacron has a vast array of aftermarket capabilities. In the past several months, with invaluable feedback from customers, Milacron has undergone a thorough revamp of their aftermarket offering structure. The company invested over $25 million over the last 12 months into aftermarket service and parts offerings to serve customers.

As a result of customer feedback, Milacron has set up key customer service centers in Afton, OH and Vsetin, Czech Republic with similar centers to open in China and India. Customers can now enjoy expanded language capabilities, faster response times to inquiries and service requests. An additional 21 field service technicians have been hired in North America bringing the total to 45.

The European One Milacron Customer Care Center has set up a multilingual team of 32 customer service agents supporting Ferromatik injection molding machinery, Uniloy blow molding, DME mold supplies and CIMCOOL fluid technologies in 11 languages.

The announcement reveals an important strategic focus of the company. The customer feedback process will be an ongoing exercise in aftermarket team and across the entire Milacron which will drive growth.

Further, Milacron’s online, interactive parts catalog has been extremely successful in helping customers address their aftermarket needs immediately in the field. Since its launch, there are over 12,000 machines listed online and more than 6,000 registered users. The interactive parts catalog is a major segment of the new Milacron eSTORE that will be launched in June.

Cincinnati, OH-based Milacron manufactures engineered and customized systems within the plastic technology and processing industry in North America, Europe, Asia and in other countries.

Currently, Milacron carries a Zacks Rank #3 (Hold).

Some better-ranked stocks in the industry Columbus McKinnon Corp. (NASDAQ:CMCO) , Crown Holdings Inc. (NYSE:CCK) and Donaldson Company, Inc. (NYSE:DCI) . All these stocks carry a Zacks Rank #2 (Buy).


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MILACRON HLDGS (MCRN): Free Stock Analysis Report

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