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Canada opens probe into Tesla's heating system following consumer complaints

Stock MarketsJan 13, 2022 09:16PM ET
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© Reuters. FILE PHOTO: Tesla Chief Executive Elon Musk introduces one of the first Model 3 cars off the Fremont factory's production line during an event at the company's facilities in Fremont, California, U.S., July 28, 2017. REUTERS/Alexandria Sage/File Photo

By Hyunjoo Jin

San Francisco (Reuters) - Canada's auto safety regulator said on Thursday it has opened an investigation into the heating system of Tesla (NASDAQ:TSLA) Model 3 and Model Y vehicles following 16 consumer complaints about its performance during cold weather.

Transport Canada said it is concerned that a malfunctioning heating and air-conditioning system "may affect windshield defogging/defrosting and therefore driver visibility."

"A company is required to notify Transport Canada and all current owners when they become aware of a defect that could affect the safety of a person. ... These notices are commonly referred to as ‘safety recalls,’" it said.

The regulator said it has informed Tesla of the investigation.

Tesla did not respond to a Reuters request for comment. In 2020, Tesla CEO Elon Musk tweeted, "Model Y heat pump is some of the best engineering I’ve seen in a while."

A number of Tesla owners complained that the heat pumps are failing in extreme cold temperatures, according to Drive Tesla Canada, a Tesla news provider. The report said the heating problems happened even after Tesla early last year replaced faulty sensors in heat pumps in some 2020-2021 Model 3 and Model Y vehicles to address the issue.

The U.S. safety regulator, the National Highway Traffic Safety Administration, did not have an immediate comment on the issue.

Canada opens probe into Tesla's heating system following consumer complaints
 

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Comments (3)
Matt Brackley
Matt Brackley Jan 13, 2022 10:53PM ET
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lol how do those batteries hold a charge in -20 degrees Celsius?
Alex Tudor
Alex Tudor Jan 13, 2022 10:34PM ET
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Who th ***cares about Canada, honestly now...
Jack Zydron
Jack Zydron Jan 13, 2022 9:17PM ET
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finally
 
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