Breaking News
Get Actionable Insights with InvestingPro+: Start 7 Day FREE Trial Register here
Investing Pro 0
Ad-Free Version. Upgrade your Investing.com experience. Save up to 40% More details

Tory Burch's Muratore on tech and the power of change

EconomyDec 29, 2021 02:25PM ET
Saved. See Saved Items.
This article has already been saved in your Saved Items
 
2/2 © Reuters. FILE PHOTO: Workers decorate a shopwindow at a Tory Burch clothing store in Paris, France, November 27, 2020. REUTERS/Charles Platiau/Files 2/2

By Cheryl Lu-Lien Tan

NEW YORK (Reuters) - "Challenge the status quo and do not settle."

That is the mantra of Magali Muratore, who joined New York-based fashion brand Tory Burch LLC in July as executive vice president and chief technology officer.

"It's not about being perfect, but instead always reaching for better, jumping in with both feet and not being afraid of change," said Muratore, who moved from Capital One, where she was senior vice president and chief information officer of Retail, Direct and Small Business Banking.

"Change is a good thing - with it comes new challenges and opportunities."

Muratore talked to Reuters about the power of change. Edited excerpts are below.

Q. What was your very first job?

A. My very first job after graduation was in Paris at Hyperion, which has since been acquired by Oracle (NYSE:ORCL). It was my first introduction to data integration.

I discovered I was motivated by driving change in large organizations and blending strategic vision and a customer-focus with rigorous engineering execution.

Q. How did these recent times change your approach to technology strategy in a corporation?

A. Even before the pandemic, we (at Capital One) had been focused on designing and creating physical and digital workspaces that foster rapid innovation and fluid collaboration, which are more important than ever at a time when the majority of our associates are working from home.

Being built like a modern technology company allowed us to respond like a modern technology company: rapidly identifying stresses in the system, harnessing data and software to reimagine new ways of thinking and quickly scaling solutions to our associates and customers.

Q. What advice do you have on work-life balance?

A. The pandemic has not only changed how we work, but also how we live. It's not uncommon for a meeting to briefly pause to wave to a child or say "hi" to a pet. In planning team events, we strive to make them family-friendly.

We adjusted what were previously in-person lunches to create remote small group sessions, where I met with the team to hear directly from them on what challenges they might be facing, and together, we discuss context and solutions.

In the absence of previous organic moments in the office, these sessions enabled me to connect and hear directly from the team.

Based on the feedback from our associates, we scheduled monthly "meeting-free days" and "Airplane-Mode Fridays" (a four-hour block every Friday afternoon meant to be meeting- and Slack-free) to ensure that the team had the space they need to not only take care of themselves, but their loved ones, too.

Q. You've been quoted as saying, "The pandemic has been challenging, but I believe it has turned me into a more effective leader." How so?

A. Throughout my career, I've found that it's important to listen to the team and their needs, provide a sense of purpose and to be empathetic.

The pandemic has further reinforced these values, but also reminded me of ways to be a more effective leader. For me, those reminders have included being more aware of the importance of emotional wellness.

This includes creating safe forums where associates can talk about their well-being and providing resources like additional coverage for virtual healthcare appointments, including mental health visits, to increase mental health support.

Also, showing vulnerability - the pandemic reinforced how important it is to show up authentically as a leader, share my own struggles and shortcomings and to be more open.

The pandemic has been a helpful reminder about how important it is to adapt, change and grow and to bring our teams along with us on that journey. Overall, I think we've all learned a lot about resiliency, communication and the importance of well-being, which is something we can leverage in all parts of our lives.

Q. What job advice do you often give?

A. Always stay open to new possibilities and opportunities.

If I had followed a rigorous career plan and path, I would have missed the ability to grow, learn and ultimately find what I enjoy doing most - leading technical teams.

If you had told me at graduation that I would support major tech transformations at Fortune 500 companies, I would have been surprised. But, embracing curiosity and saying yes to new opportunities outside of my comfort zone has been an important part of my professional journey.

I've learned throughout my career that no experience is a bad one, just another opportunity to grow.

Tory Burch's Muratore on tech and the power of change
 

Related Articles

Add a Comment

Comment Guidelines

We encourage you to use comments to engage with other users, share your perspective and ask questions of authors and each other. However, in order to maintain the high level of discourse we’ve all come to value and expect, please keep the following criteria in mind:  

  •            Enrich the conversation, don’t trash it.

  •           Stay focused and on track. Only post material that’s relevant to the topic being discussed. 

  •           Be respectful. Even negative opinions can be framed positively and diplomatically. Avoid profanity, slander or personal attacks directed at an author or another user. Racism, sexism and other forms of discrimination will not be tolerated.

  • Use standard writing style. Include punctuation and upper and lower cases. Comments that are written in all caps and contain excessive use of symbols will be removed.
  • NOTE: Spam and/or promotional messages and comments containing links will be removed. Phone numbers, email addresses, links to personal or business websites, Skype/Telegram/WhatsApp etc. addresses (including links to groups) will also be removed; self-promotional material or business-related solicitations or PR (ie, contact me for signals/advice etc.), and/or any other comment that contains personal contact specifcs or advertising will be removed as well. In addition, any of the above-mentioned violations may result in suspension of your account.
  • Doxxing. We do not allow any sharing of private or personal contact or other information about any individual or organization. This will result in immediate suspension of the commentor and his or her account.
  • Don’t monopolize the conversation. We appreciate passion and conviction, but we also strongly believe in giving everyone a chance to air their point of view. Therefore, in addition to civil interaction, we expect commenters to offer their opinions succinctly and thoughtfully, but not so repeatedly that others are annoyed or offended. If we receive complaints about individuals who take over a thread or forum, we reserve the right to ban them from the site, without recourse.
  • Only English comments will be allowed.

Perpetrators of spam or abuse will be deleted from the site and prohibited from future registration at Investing.com’s discretion.

Write your thoughts here
 
Are you sure you want to delete this chart?
 
Post
Post also to:
 
Replace the attached chart with a new chart ?
1000
Your ability to comment is currently suspended due to negative user reports. Your status will be reviewed by our moderators.
Please wait a minute before you try to comment again.
Thanks for your comment. Please note that all comments are pending until approved by our moderators. It may therefore take some time before it appears on our website.
 
Are you sure you want to delete this chart?
 
Post
 
Replace the attached chart with a new chart ?
1000
Your ability to comment is currently suspended due to negative user reports. Your status will be reviewed by our moderators.
Please wait a minute before you try to comment again.
Add Chart to Comment
Confirm Block

Are you sure you want to block %USER_NAME%?

By doing so, you and %USER_NAME% will not be able to see any of each other's Investing.com's posts.

%USER_NAME% was successfully added to your Block List

Since you’ve just unblocked this person, you must wait 48 hours before renewing the block.

Report this comment

I feel that this comment is:

Comment flagged

Thank You!

Your report has been sent to our moderators for review
Continue with Google
or
Sign up with Email