Juniper partners with ServiceNow for AI-driven network service

Published 05/19/2025, 07:48 AM
Juniper partners with ServiceNow for AI-driven network service

SUNNYVALE, Calif. - Juniper Networks (NYSE: JNPR), a $12.05 billion market cap company specializing in secure, AI-native networks, has announced an extended partnership with ServiceNow to enhance network service automation for enterprises and Managed Service Providers (MSPs). The company, which maintains a healthy 58.7% gross profit margin and has consistently paid dividends for 12 consecutive years, continues to demonstrate strong market presence. According to InvestingPro data, six analysts have recently revised their earnings expectations upward for the upcoming period, suggesting positive momentum for the company’s growth trajectory. The collaboration integrates Juniper’s networking platform, Mist, with ServiceNow’s Telecom Service Management, Inventory, and Sales & Order Management for Telecom.

This integration, touted as the first of its kind, aims to bring about business transformation by combining end-to-end network and service automation with AI-native, cloud-native, and fully API-driven solutions. The initiative is expected to deliver substantial efficiencies and cost savings. With Juniper’s current stock price of $36.05 and trading near its Fair Value according to InvestingPro analysis, investors seeking detailed insights can access comprehensive Pro Research Reports covering 1,400+ top stocks, including Juniper Networks’ complete financial health assessment and growth prospects.

Deutsche Telekom (DT) has already implemented the solution’s Provisioning & Deployment capabilities within its Secure Networking for Enterprise managed services portfolio. This has reportedly accelerated the delivery of proactive operations for customers through a full-stack enterprise offering developed in collaboration with Juniper Mist. The integration is said to provide a unique selling proposition (USP) among managed service providers by extending Juniper Mist AI and automation across the entire network operations lifecycle.

The certified integration merges Juniper’s AI-native insights from its wired, wireless, and WAN Assurance products with ServiceNow’s automated processes, including onboarding, service management, and resolution capabilities. This partnership is designed to facilitate various Day 0, 1, and 2+ capabilities, enhance network deployment efficiencies, reduce network disruptions, and optimize operational costs.

ServiceNow has already modernized its network infrastructure using Juniper Mist, achieving a 60% reduction in network costs, a 90% decrease in wireless issues, and a 50% faster network deployment. These improvements are said to enhance operational efficiency and the employee experience.

Juniper has been a registered Build partner with ServiceNow since 2023, and the combined solution is now available in the ServiceNow Store.

The press release includes statements from executives at Deutsche Telekom and Juniper Networks, highlighting the benefits of the solution in terms of speed, automation, and operational efficiency for MSPs. The collaboration is presented as a step towards redefining the future of network service automation, embedding AI at every stage of the network operations lifecycle. Operating with moderate debt levels and maintaining strong profitability, as indicated by InvestingPro’s financial health analysis, Juniper Networks appears well-positioned to support this strategic initiative. The platform offers additional valuable insights through its ProTips feature, with several more exclusive tips available to subscribers.

This report is based on a press release statement and provides an overview of the strategic partnership between Juniper Networks and ServiceNow.

In other recent news, Juniper Networks announced significant updates to its routing portfolio, integrating Mist AI to enhance WAN routing performance for enterprises, cloud, and service providers. The introduction of the ACX7020 Access Edge Router extends these capabilities to metro and customer premises, with a focus on performance, reliability, and reduced energy consumption. These enhancements are part of Juniper’s AI-Native Networking Platform, which now includes AI-native routing observability and proactive troubleshooting with the LLM Connector. Juniper claims that these updates can decrease operational expenses by up to 85% by providing comprehensive visibility and control over routing. The new features also support intent-driven traffic engineering policies for optimized routing and application performance. Additionally, Juniper has introduced an energy-efficient automation use case to manage the operation of ports and line cards based on current traffic demands, aiming to lower energy bills and consumption. According to AE Natarajan, Executive Vice President & Chief Development Officer at Juniper Networks, these updates are a step towards a fully Self-Driving Network™, emphasizing innovation and advanced automation. The company plans to showcase these innovations at the upcoming Mobile World Congress in Barcelona.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

Latest comments

Risk Disclosure: Trading in financial instruments and/or cryptocurrencies involves high risks including the risk of losing some, or all, of your investment amount, and may not be suitable for all investors. Prices of cryptocurrencies are extremely volatile and may be affected by external factors such as financial, regulatory or political events. Trading on margin increases the financial risks.
Before deciding to trade in financial instrument or cryptocurrencies you should be fully informed of the risks and costs associated with trading the financial markets, carefully consider your investment objectives, level of experience, and risk appetite, and seek professional advice where needed.
Fusion Media would like to remind you that the data contained in this website is not necessarily real-time nor accurate. The data and prices on the website are not necessarily provided by any market or exchange, but may be provided by market makers, and so prices may not be accurate and may differ from the actual price at any given market, meaning prices are indicative and not appropriate for trading purposes. Fusion Media and any provider of the data contained in this website will not accept liability for any loss or damage as a result of your trading, or your reliance on the information contained within this website.
It is prohibited to use, store, reproduce, display, modify, transmit or distribute the data contained in this website without the explicit prior written permission of Fusion Media and/or the data provider. All intellectual property rights are reserved by the providers and/or the exchange providing the data contained in this website.
Fusion Media may be compensated by the advertisers that appear on the website, based on your interaction with the advertisements or advertisers.
© 2007-2025 - Fusion Media Limited. All Rights Reserved.