Adobe launches AI agent orchestrator and brand concierge

Published 03/18/2025, 12:04 PM
© Reuters.

LAS VEGAS - Adobe Systems Incorporated (NASDAQ:ADBE), a prominent player in the software industry with a market capitalization of $168.57 billion and impressive gross profit margins of 89%, has announced the launch of its Adobe Experience Platform Agent Orchestrator and a suite of AI agents designed to augment the capabilities of marketing and creative teams. The announcement was made at the Adobe Summit, the company’s flagship digital experience conference. According to InvestingPro analysis, Adobe is currently trading below its Fair Value, suggesting potential upside for investors interested in this technology leader.

The Adobe Experience Platform Agent Orchestrator allows businesses to construct, manage, and orchestrate AI agents from both Adobe and third-party ecosystems. This new feature aims to enhance decision-making, support multi-agent collaboration, and enable dynamic and adaptive reasoning. With annual revenue reaching $22.04 billion and strong cash flows, Adobe continues to demonstrate its market leadership. For detailed insights and 15 additional ProTips about Adobe’s financial performance, visit InvestingPro.

Adobe also introduced Brand Concierge, a new application that enables brands to provide personalized, immersive, and conversational experiences to consumers. Brand Concierge represents an evolution from transactional chatbots to more sophisticated, brand-centered agent experiences that utilize a company’s unique brand attributes and customer data.

In partnership with several major companies, including Acxiom, Amazon Web Services, Genesys, IBM, Microsoft, RainFocus, SAP, ServiceNow, and Workday, Adobe seeks to ensure that AI agents can execute use cases seamlessly across various platforms.

The suite of Experience Platform Agents, built on the Agent Orchestrator, is designed to increase team capacity by enhancing applications such as Adobe Real-Time Customer Data Platform (CDP), Adobe Experience Manager, Adobe Journey Optimizer, and Adobe Customer Journey Analytics. These AI agents are intended to drive personalization at scale, and Adobe has unveiled ten such agents, each serving different functions ranging from content production to data insights and site optimization.

Adobe Brand Concierge is crafted to support both business-to-consumer (B2C) and business-to-business (B2B) operations. For B2B teams, Brand Concierge will offer tailored content and support tasks such as booking follow-up meetings, thereby optimizing the sales cycle.

This development is part of Adobe’s broader strategy to reshape how businesses connect with customers and assist marketers in delivering impactful customer experiences. According to Anjul Bhambhri, senior vice president of engineering at Adobe Experience Cloud, this leap forward in agentic AI will accelerate workplace transformation and drive productivity gains. Want to dive deeper into Adobe’s financial health and growth potential? Access the comprehensive Pro Research Report, available exclusively on InvestingPro, covering everything from valuation metrics to growth forecasts.

The information for this article is based on a press release statement from Adobe.

In other recent news, Adobe has seen several adjustments to its stock price targets following its first-quarter results. RBC Capital Markets lowered Adobe’s price target to $530, maintaining an Outperform rating, and highlighted the importance of Adobe’s upcoming Summit for further clarity on Generative AI monetization. BMO Capital Markets reduced the target to $495, retaining an Outperform rating, and noted Adobe’s strategic shift in financial disclosures as a move to enhance business performance insight. DA Davidson adjusted its price target to $600 while maintaining a Buy rating, emphasizing Adobe’s strong performance despite a challenging economic environment. TD Cowen cut the price target to $490, keeping a Hold rating, and pointed out Adobe’s focus on generative AI, which has generated over $125 million in annual recurring revenue. Citi also adjusted Adobe’s target to $430, maintaining a Neutral rating, and expressed concerns over the company’s growth prospects and competitive pressures. Adobe’s first-quarter performance, while surpassing some expectations, has led to mixed reactions among analysts, with discussions focusing on its AI-driven strategy and competitive landscape. The company’s reaffirmation of its fiscal year 2025 guidance and recent changes in disclosure practices have been key points of interest for investors.

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