Zendesk Inc (ZEN)

Zendesk, Inc. designs and develops Software as a service (SaaS) based customer relationships platform for organizations. The company's product Zendesk Support, a system for tracking, prioritizing, and solving customer support tickets. The company also offers Zendesk Chat, a live chat and messaging software to connect with customers on websites and mobile devices applications; Zendesk Talk, a cloud-based call center software; Zendesk Guide, a knowledge base that powers customer self-service and support agent productivity; Zendesk Gather, a community forum software that allows customer end-users to connect and collaborate; Zendesk Explore, which provides analytics for organizations to measure and enhance the customer experience; and Zendesk Sell, a sales customer relationship management (CRM) product solution to enhance productivity, processes, and pipeline visibility. In addition, it provides Zendesk Sunshine, a CRM platform; Sunshine Conversations, a messaging platform solution; Zendesk Developer Tools, a combination of application programming interfaces, web widgets, and mobile software development kits; Zendesk APIs that allow users to build custom integrations and interact with Zendesk data; and Zendesk Apps that enable organizations to customize Zendesk product and platform solution interfaces and optimize workflow through plug-ins, as well as Zendesk Suite, an omnichannel offering, which combines its solutions. The company was founded in 2007 and is headquartered in San Francisco, California with additional offices in Australia, Brazil, Canada, Denmark, France, Germany, India, Ireland, Italy, Japan, South Korea, the Netherlands, the Philippines, Poland, the United Kingdom, Singapore, Spain, Sweden, the United States, Thailand, Indonesia, Malaysia, China, and Vietnam.